The player is cast in the role of James Sunderland, on first sight a normal person who got confused, as anyone else would, when he received a letter from his wife asking him to come to Silent Hill, their special place. The only problem is that his wife died three years ago, and has kept the secrets surrounding her death. James decides to honor the letter's request, wondering if this is a sick joke or if there is more to this. As James reaches the outskirts of the town, he finds that the road is blocked, and parks at an abandoned restroom. Little does he realize that this is the first step forward into the mystery of Silent Hill and his own past.